What happens if my paper statement cannot be delivered?

If a statement mailed to your address is returned as undeliverable, your account may be placed in Returned Mail status. This may result in temporary account restrictions until your contact information is updated and verified.

To resolve the issue:

• Update your mailing address and email address in your account settings, as applicable.
• Contact our support team after your information has been updated so we can assist with reviewing the Returned Mail status and any applicable account restrictions.
• If you would like to return to electronic delivery, our support team can also assist with re-enrolling your account in e-Delivery.

Updating your contact information alone may not automatically remove the Returned Mail status or restore e-Delivery.