Deleting your BBAE account login is a separate process from closing your account. If you wish to delete your login, here’s what you need to do:
- Request Deletion: Email your request for account login deletion to bbae@rbsecurities.com.
Remember, once your login is deleted, you’ll no longer be able to access the app or retrieve any statements, tax documents, or trade confirmations from www.bbae.com/docs. Therefore, we highly recommend downloading any important documents you may need in the future before requesting an account deletion.
Should you need to request account documents after your login has been deleted, please email us at bbae@rbsecurities.com. We will then determine whether these documents are still available. Be aware that account documents and additional records are kept for a specific period as required by regulations, but they aren’t retained indefinitely.
Rest assured that your information will not be used for any purpose other than fulfilling our regulatory obligations.
If you have any questions or need further assistance, don’t hesitate to contact our customer service team at 1-800-950-5266 or via email at bbae@rbsecurities.com. We’re here to help.