Account Management

This FAQ provides essential information on account management, covering topics such as updating personal information, changing your password, and accessing account statements. Understanding these aspects of account management will help you stay in control of your investments and make informed decisions on BBAE.

How do I change my password?

To change your password in the BBAE app, follow these steps:

  1. Access Your Account: Tap on the Account tab in the bottom navigation bar.
  2. Navigate to Settings: In the Account section, find and select the Settings option.
  3. Security Settings: Scroll down until you find the Security Settings section.
  4. Change Password: Here, you can choose to either change your standard password or your gesture password by selecting the appropriate option.

After selecting “Change Password” or “Change Gesture Password”, you will be prompted to input your current password or gesture and then create a new one. Please remember that a strong password enhances the security of your account.

If you have trouble changing your password, don’t hesitate to contact our customer service for assistance.

How can I access tax documents in the BBAE app?

To access tax documents on the BBAE app, please follow these steps:

  1. Click on the “Account” tab.
  2. Select “E-statements”
  3. Select “Tax Documents”
  4. Choose the specific tax document you require.
  5. Individual tax documents can be downloaded in PDF format and emailed directly to your preferred destination.

Tax documents for a specific year are typically available by March of the following year. For example, tax documents for the year 2022 will generally be accessible in February 2023.

How do I change my personal information?

To update your personal information in the BBAE app, follow these steps:

  1. Access Your Account: Tap on the Account tab in the bottom navigation bar.
  2. Navigate to Settings: In the Account section, find and select the Settings option.
  3. Personal Information: Scroll down until you find the Personal Information section.
  4. Update Details: Tap on the specific details that you wish to update or change.

Before you can submit any changes, we will send a verification code to your registered phone number or email address. This is an essential security measure to confirm your identity and protect your information. Once you’ve entered the verification code, you’ll be able to submit your changes.

If you need help updating your personal information, don’t hesitate to contact our customer service for assistance.

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