Transfers

Our Transfers FAQ section is your guide for understanding how to transfer assets in and out of the BBAE platform. Please feel free to reach out to our team directly should you have any questions.

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How do I transfer securities from other brokers to BBAE?

To transfer securities from another broker to BBAE, please follow these steps: 

Note: Most major US brokers support ACAT transfers which can be initiated within the BBAE app. Some international brokers may require DTC/FOP transfers. Confirm with your current broker which method they utilize.

E*Trade: E*Trade supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for E*Trade.  

Interactive Brokers: Interactive Brokers supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Interactive Brokers. 

Robinhood: Robinhood supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Robinhood.  

Fidelity: Fidelity supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Fidelity.  

Charles Schwab: Charles Schwab supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Charles Schwab. 

TD Ameritrade: TD Ameritrade supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for TD Ameritrade.  

Ally Invest: Ally Invest supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Ally Invest. 

Scottrade: Scottrade supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Scottrade.  

Sogotrade:  Sogotrade supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Sogotrade.  

Firstrade: Firstrade supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Firstrade. 

Snowball Securities: Snowball Securities supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Snowball Securities.  

DriveWealth: DriveWealth supports ACAT transfers. You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for DriveWealth. 

Tiger Brokers: Tiger Brokers supports multiple different kinds of accounts, so please make sure to confirm with your Tiger Brokers client manager the transfer methods based on your account type. Please check the instructions for these possible scenarios:

  • ACAT: You can initiate the transfer from BBAE App. Please log in to the BBAE App, click “Transfer” and fill in the corresponding account information for Tiger Brokers.  
  • DTC/FOP: You need to initiate the transfer from Tiger Brokers’ side. Please contact your Tiger Brokers client manager to assist you in completing the transfer. Your Tiger Brokers client manager will need to send your transfer request to the BBAE team for processing. The contact information is: transfers@rbsecurities.com. During the transfer process, you may need to provide the following information to your Tiger Brokers client manager: 
    • Receiving firm: Apex Clearing Corp 
    • Receiving account #: (You can log in to the BBAE App, click on “Deposit,” select “Wire Transfer,” then you will see your account number starting with 7XJ) 
    • Receiving account name: (Your name in English)
    • Receiving firm’s DTC#: 0158   
    • Assets to be transferred: (Provide specific stock transfer information) 
    • Receiving firm’s contact person: BBAE Transfer Department 
    • Receiving firm’s phone number: +1-800-950-5266 
    • Receiving firm’s email account: transfers@rbsecurities.com 
    • The beneficiary owner will or will not change in this transfer: No

Futu:  Futu only supports DTC/FOP transfers. You need to initiate the transfer from Futu’s side. Please contact your Futu client manager to assist you in completing the transfer. Your Futu client manager will need to send your transfer request to the BBAE team for processing. The contact information is: transfers@rbsecurities.com. During the transfer process, you may need to provide the following information to your Futu client manager: 

  • Receiving firm: Apex Clearing Corp  
  • Receiving account #: (You can log in to the BBAE App, click on “Deposit,” select “Wire Transfer,” then you will see your account number starting with 7XJ)  
  • Receiving account name: (Provide your name in English)
  • Receiving firm’s DTC#: 0158    
  • Assets to be transferred: (Provide specific stock transfer information) 
  • Receiving firm’s contact person: Martin Garry, Transfers Department
  • Receiving firm’s phone number: +1-800-950-5266  
  • Receiving firm’s email account: transfers@rbsecurities.com  
  • The beneficiary owner will or will not change in this transfer: No

BOC International:  BOC International only supports DTC/FOP transfers. You need to initiate the transfer from BOC International’s side. Please contact your BOC International’s client manager to assist you in completing the transfer. Your BOC International’s client manager will need to send your transfer request to the BBAE team for processing. The contact information is: transfers@rbsecurities.com. During the transfer process, you may need to provide the following information to your BOC International client manager: 

  • Receiving firm: Apex Clearing Corp  
  • Receiving account #: (You can log in to the BBAE App, click on “Deposit,” select “Wire Transfer,” then you will see your account number starting with 7XJ)  
  • Receiving Account name: [Provide your name in English]  
  • Receiving firm’s DTC#: 0158    
  • Assets to be transferred: (Provide specific stock transfer information)
  • Receiving firm’s contact person: Transfer Department 
  • Receiving firm’s phone number: +1-800-950-5266  
  • Receiving firm’s email account: transfers@rbsecurities.com  
  • The beneficiary owner will or will not change in this transfer: No

What if my current broker is not listed in the transfer request drop-down menu?

If your current broker is not listed in the transfer request drop-down menu, please contact our customer service team at +1-888-840-3137. Our team will assist you in manually entering the name of your current broker and your account number to initiate the transfer request. By providing this information, we can ensure that your transfer request is processed correctly.

How do I transfer securities from BBAE to other brokers?

Firstly, you need to confirm with your receiving broker what transfer methods they support (ACAT/DTC/FOP). 

ACAT transfer: Please initiate the transfer request from the receiving broker’s end. The receiving broker will coordinate with BBAE to complete the transfer.

DTC/FOP transfer: Please contact BBAE Customer Service, fill out the outgoing transfer form, and then send the form to BBAE’s Customer Service email (transfers@rbsecurities.com) for processing.  

Note: You can log in to the BBAE app and click on “Deposit” to contact BBAE Customer Service through the online chat.

You need to confirm there are sufficient funds in your BBAE account to pay for any outstanding fees or margin balances, otherwise your request will not be processed. 

Before initiating the application, please confirm with BBAE the list of stocks, number of shares and settlement dates to be included in the transfer. And also provide this information to your receiving broker.

For ACAT transfers, your positions and funds will automatically transfer from BBAE to your new broker. For DTC/FOP transfers, you will need to provide settlement instructions to request that stocks and funds be delivered from BBAE to the receiving broker.  

Please contact BBAE customer service if you have any other questions during the transfer process. We will work to help facilitate the timely transfer of your BBAE account assets.

How long does it take to transfer securities to BBAE?

After submitting a request to transfer securities to BBAE, our team will process your request within one business day. However, please note that the overall transfer process duration depends on various factors, and we cannot control the review timeline of your current broker. Typically, it takes five to seven business days to complete the entire transfer.

The transfer time can vary due to the following factors:

  • Current broker’s transfer processing procedures and turnaround time: Different brokers have varying service levels and transfer backlogs, which may affect the transfer duration.
  • Complexity of your account: Accounts with options, margin, or a large number of security positions may take longer to transfer compared to basic securities accounts.
  • Accuracy of information provided: Ensuring the submission of correct account numbers, names, and security holdings data, and following your current broker’s transfer procedures will help minimize delays.
  • Responsiveness to requests for additional information: During the transfer process, both BBAE and your current broker may request additional documentation or information. Promptly providing the requested information will help avoid potential delays.

We appreciate your patience throughout the transfer process. BBAE and your current broker are required to review and validate all account assets to ensure compliance before accepting or releasing your securities positions and funds. While we strive to complete transfers promptly, it is essential to conduct thorough compliance checks, which may take several days. If you have any further questions about the status or timeline of your account transfer, please let us know.

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How do I transfer securities from other brokers to BBAE?
What if my current broker is not listed in the transfer request drop-down menu?
How do I transfer securities from BBAE to other brokers?
Do I have to pay any fees to transfer securities to my BBAE account?
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